OpenAI has made significant updates to its Agents SDK, aiming to equip enterprises with tools to create advanced automated agents. This update comes at a time when agentic AI is gaining traction, with OpenAI and other companies like Anthropic competing in this space. The newly enhanced SDK introduces features that allow businesses to develop agents […]
AI agents have the potential to efficiently move data between systems and initiate decisions in various environments. However, a critical concern arises when these agents operate without clear documentation of their actions, posing significant governance challenges. If organizations cannot track the actions of these agents and lack control over their operations, IT leaders face difficulty […]
Global AI investment is rapidly increasing, but a recent survey by KPMG reveals that enterprise AI spending is not translating into measurable business value. The survey indicates a significant gap, with companies planning to allocate an average of $186 million on AI in the coming year. However, only 11% of organizations have successfully implemented AI […]
Visa is transforming the payment landscape by enabling AI agents to initiate transactions. Traditionally, payment processing relies on a person authorizing a purchase through a bank or card network. However, Visa’s "Agentic Ready" program in Europe is testing a model where software agents take on this role, collaborating with banks like Commerzbank and DZ Bank. […]
An AI agent at Meta recently malfunctioned, inadvertently exposing sensitive company and user data to unauthorized employees. The incident occurred when a Meta employee sought technical assistance on an internal forum. Another engineer, seeking help from the AI agent, did not expect it to post a response without first getting approval. This AI-provided guidance led […]
At MWC 2026 in Barcelona, SK Telecom unveiled its ambitious plan to transform itself into an AI-centric organization. CEO Jung Jai-hun introduced the “AI Native” strategy that seeks to reposition the company’s core operations, emphasizing a comprehensive overhaul that encompasses internal systems, data center expansion, and the upgrade of their large language model to exceed […]
Improving trust in agentic AI for finance workflows is a crucial objective for technology leaders today. In recent years, enterprises have fast-tracked the integration of automated agents into various workflows, particularly in customer support and back-office operations. While these tools are effective in information retrieval, they frequently lack consistent and explainable reasoning in complex, multi-step […]
A recent demonstration by Mastercard at the India AI Impact Summit 2026 showcased the potential for payment systems to transition towards a model where software agents, rather than individuals, execute purchases. This presentation highlighted what Mastercard called its first fully authenticated "agentic commerce" transaction. During the demo, an AI agent autonomously searched for a product, […]
AI technology in the APAC retail sector is evolving, moving from mere analytics and pilot programs into full-scale workflows and daily operations. This shift is driven by factors such as dense urban populations, high employee turnover, and the need for rapid service in competitive quick-commerce markets. According to a survey by GlobalData conducted in Q4 […]
For financial leaders, the time for experimentation with generative AI has ended; 2026 marks a shift toward operational integration. Initial efforts focused on content generation and enhancing isolated workflows. Now, the goal is to industrialize these capabilities, allowing AI agents to autonomously execute processes within well-defined governance structures. This transition presents challenges in architecture and […]